Tax Free Shopping

Non-EU Residents may qualify for a sales tax refund. The VAT rate is currently 19%.

To claim your sales tax refund, follow the three steps below.

Shop at ToyBox and get your Tax Free form Get Your Tax Free form Customs Approved Return your Tax Free form to Planet and receive your refund

There is a minimum spend requirement of 50.00 Euro on the same day and in the same store. The time limit for customs approval is 3 months after the month of purchase.

Requirements for customs approval

  • Fully completed Tax Free form
  • Purchased goods and receipts
  • Passport and travel documents

Requirements for refunding

  • Fully completed Tax-Free forms stamped by customs
  • Purchase receipts

Refund options available

  • City Cash* – You must return your Customs approved Tax-Free form to Planet within 21 days of purchase and the original store receipt.
  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay

*A cash fee will apply


  • If you receive a City Cash refund in your shopping destination, you must get your Tax Free form approved by Customs and return it to Planet (envelope provided) within 21 days and the original store receipt or your credit card used for guarantee will get charged
  • At the airport, please allow enough time for Customs approval process before your flight departs.
  • Make sure the goods are sealed and unused.
  • If you are departing an airport in Cyprus, but changing flights at another EU airport, and if the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the airport in Cyprus and your Tax-Free form will be export validated as if you were at the EU departure point.

For any further information, ask our staff and they will be pleased to help.